1 Parties and Scope
These terms apply between Ohmori (UEN 53510961W, 60 Paya Lebar Road #06-28, Paya Lebar Square, Singapore 409501) and each participant in a Forest Therapy session. In this Liability Release, "Ohmori" includes its guides, employees, contractors, and volunteers acting on its behalf; "the participant" means the person taking part in a Forest Therapy session by Ohmori; "session" means any Forest Therapy walk, workshop, or related activity offered by Ohmori; and "start time" means the time stated in your booking confirmation.
2. Booking and Payment
2.1 A place is confirmed only once full payment has been received.
2.2 Payment is due within 24 hours of booking. If it has not been received by then, the place is released without further notice, and you are welcome to book again if a place remains.
3. If You Need to Cancel
3.1 How
Email hello@ohmori.sg. Your cancellation takes effect when you send it. We will acknowledge it - if you have not heard from us within 24 hours, please follow up as messages occasionally go astray.
3.2 More than 72 hours before the start time
You may choose either a full refund or one transfer to another available data.
3.3 Less than 72 hours before the start time
The fee is not refundable and the booking cannot be transferred, unless Section 5 applies. The place will be offered to someone else if we can.
4. Late Arrival and No-Show
4.1 Sessions start on time
A session begins at the start time and moves into nature shortly afterwards.
4.2 The 10-minute mark
A participant who is not at the meeting point within 10 minutes of the start time is treated as a no-show. Once the group has set off, a latecomer cannot be brought into a session already in progress.
4.3 If you are running late, message us
Where the group has not yet set off, we will wait if we reasonably can. We would always rather you arrived than didn't.
4.4 A no-show is treated as a late cancellation under clause 3.3.
5. If Something Happens
We would rather you told us than pushed through.
5.5 If you are unwell, injured, or dealing with an emergency or bereavement, contact us - including inside the 72-hour window, and including on the day. We will do our best to move you to another date at no charge. This is at Ohmori's discretion rather than an entitlement, and we will not ask you for evidence or for details you would rather not give.
5.2 Please do not attend a session while unwell. Nothing in this policy is intended to make anyone feel they must come in order to avoid losing a fee.
6. Weather and Air Quality
6.1 Light rain is part of the practice
Sessions proceed in light rain, and changing weather is part of the experience. Come dressed for it.
6.2 When we will not proceed
A session may be cancelled, shortened, rerouted, or moved to another date where there is heavy rain, a risk of lightning, poor air quality, or any other condition the guide reasonably considers unsafe.
6.3 Haze
Where the National Environment Agency's PSI reading is above 100, or forecast to be above 100 during the session, we will normally cancel or reschedule. If the PSI is at any level you are not comfortable proceeding in, tell us and we will move your booking without charge.
6.4 Informing you
We will let you know as early as we can, and normally at least two hours before the start time by text. Some conditions, lightning in particular, develop quickly, so a decision may sometimes be made at the meeting point or after a session has begun.
7. If Ohmori Cancels
7.1 Where Ohmori cancels a session for weather, safety, or any other reason, you may choose a full refund or a transfer to another available date.
7.2 Where Ohmori declines a booking or ends your participation for reasons other than your own conduct, clause 2.9 of the Liability Release applies and the fee for that session is refunded in full.
7.3 Ohmori is not responsible for other costs you may have incurred around a session, such as travel or time off.
8. Refunds
8.1 Refunds are made to the original payment method.
8.2 We will process a refund within 10 business days of agreeing it. How long it then takes to reach you depends on your bank or payment provider.
9. Transfers
9.1 A transfer moves your booking to another session with an available place.
9.2 Transfers are one-time. A transferred booking cannot be transferred again or refunded, except where Section 5 or Section 7 applies.
9.3 If the new session costs more, the difference is payable. If it costs less, we refund the difference.
10. Free and Community Sessions
Some sessions are offered free of charge, as part of the guide's continuing training and community practice. There is nothing to refund, but places are still limited. Please cancel early if you cannot come, so that someone else can take the place.
11. Changes to This Policy
Ohmori may update this policy from time to time. Any change applies only to bookings made after the change is published, and the version in force when you booked is the one that governs your booking.
12. Governing Law
This policy is governed by the substantive law of Singapore, without regard to its conflict of law rules, and the courts of Singapore have jurisdiction over any dispute arising from it.
13. If Something Goes Wrong
If you are unhappy with how a cancellation or refund has been handled, email hello@ohmori.sg and we will look at it again. Nothing in this policy affects any right you have under Singapore law that cannot be given up.
First published on 11 October 2025
Last updated on 9 August 2026
